These questions pertain to logging into Brightspace (D2L)
Where is the link to log into Brightspace?
How do I find out what my Brightspace (D2L) user name is?
Your MGA network login name and your D2L user name will be the same. You can look them up by going to this web site: User name lookup link
I have never logged into Brightspace (D2L) and I do not know what my password is, what should I do?
For Students and faculty, your default password is your 983 number. The first time you log into the system, you will have to change it to something else.
I do not know my Brightspace (D2L) password, what should I do?
If you know your MGA email account name, you can use the forgot password link on the D2L login page to have a password reset link sent to your MGA email account.
Your password will have to be at least 8 characters but no more than 50 characters in it. The characters must include three (3) of the following four (4) classes:
- At least one UPPER case letter
- At least one lower case letter
- At least one numeric character, or
- At least one special characters !#$%&'()*+,-./:=;<>?@^_`|~
I can log into D2L, but my classes are not showing up.
Students cannot log into a class until the class begins, however they might be able to log into D2L. Typically, the start date is the first day of classes.
Classes have started already and I cannot log into D2L. Why?
Your problem might be related to the fact your D2L account has not been created. The system that you register for classes in (Banner) and D2L are separate systems. It usually takes 24 hours after you register for classes in SWORDS (Banner) before your D2L account is created.
What session is your class? We often get this question when a student is trying to get into a class that hasn't started.
My MGA email doesn't work, what should I do?
Your MGA email account is totally separate from your D2L email account. These are two separate systems. If you enter a change password request, the response will be sent to your MGA email account. For help getting your MGA email situation resolved, you might want to try contacting the Help Desk at 478-934-3319 or the TAC at 478-471-2023 or try starting at this web page:
MGA Email Help
It's Friday night and I cannot log into Brightspace, why?
Each month, on the first and third weekends, Brightspace is taken offline for scheduled maintenance. This outage last from Friday night at 10PM until Saturday morning at 7AM. Click here for the schedule
Tips on getting to connected to D2L
I am having problems inside Brightspace (D2L) and I am using Internet Explorer.
Brightspace and Internet Explorer are not totally compatible. Use another browser.
How do I know if my browser will work with Brightspace (D2L)
How do I know if my computer/tablet/phone will work with D2L?
I have tried the suggestions offered above and still have issues, what should I do?
Contact D2LHelp or the TAC.
What Help resources are available to me? And how do I know which one I should use?
STUDENTS: When should I let my instructor know I have a D2L (Brightspace) problem?
If your problem has any kind of impact on your grade or a due date, you should let your instructor know about the issue immediately.
Where/how do I know where get help with Brightspace?
There are several places to get help with Brightspace. Listed below are the venues and listed further down in the FAQ questions in this section are types of help they provide:
- D2LHelp - as part of the USG contract agreement we have 24/7 support for faculty and student provided by Desire2Learn.
- MGA Technology Assistance Center (TAC) - The TAC provides help for MGA students in need of technical assistance. Their phone number is 478-471-2023 (Macon) or 478-934-3319 (Cochran).
- Distance Learning Department - provides help with online degree programs.
When should I reach out to D2L Help?
D2LHelp is a support system that is manned by Desire2Learn staff. The University System of Georgia has a contract for this support.
This group provides general help for Students and Faculty. It is available 24 hours a day.
This group can assist with:
- How-To questions such as, 'How do I submit something to a dropbox', How do I use email, etc.
- Browser related issues, login issues, why is the system unavailable
- Standard operational issues
If you look on the website https://d2lhelp.view.usg.edu/, there is a phone number that will allow you to speak with a support representative.
Since this service is for all of USG, this group does not have any information about issues that are local to each campus such as, has your campus email account has been created or if your registration for classes has been completed.
When should I contact the Middle Georgia State Technology Assistance Center (TAC)?
The mission of the TAC is to provide technology support for all MGA students and faculty. The TAC can help you with:
- campus email
- network account
- Passwords: email, network, SWORDS, D2L
- get connected to our wireless network
- simple technical problems
The support provided for Brightspace is 'level one'. Complex problems should be routed to D2LHelp. The TAC can check to see if your D2L account has been created and see if you have been enrolled in your classes.
How do I contact the TAC:
How do I contact the Distance Learning Department?
The Distance Learning Department provides support for online classes. They can be contacted by emailing firstname.lastname@example.org or by calling 478-934-5310 or 478-934-3505
Send an email to this address to suggest new questions:
How do I get a question added to the FAQs?
Send an email to the Distance Learning group email account: email@example.com
What is eCore?
eCore—short for electronic core-curriculum—allows University System of Georgia (USG) students the opportunity to complete their first two years of their collegiate careers in an online environment.
Where do I find out information about eCore in general?
Where do I go to log into eCore?
Where can I find out more information about eCore at MGA?