What help resources are available to me? And how do I know which one I should use?
Where/how do I know where get help with Brightspace?
There are several places to get help with Brightspace. Listed below are the venues and listed further down in the FAQ questions in this section are types of help they provide:
- D2LHelp - as part of the USG contract agreement we have 24/7 support for faculty and student provided by Desire2Learn.
- MGA Technology Assistance Center (TAC) - The TAC provides help for MGA students in need of technical assistance related to passwords, email, or SWORDS. Contact the TAC during business hours at 478-471-2023, 478-934-3319, firstname.lastname@example.org or open up a ticket at the MGA Help Desk.
When should I let my instructor know I have a D2L (Brightspace) problem?
If your problem may have any kind of impact on your grade or a due date, you should let your instructor know about the issue immediately.
When should I reach out to D2L Help for assistance with Brightspace?
D2LHelp is a support system that is manned by Desire2Learn staff. The University System of Georgia has a contract for this support.
This group provides general help for Students and Faculty. It is available 24 hours a day, 7 days a week.
This group can assist with:
- How-To questions such as, 'How do I submit something to an assignment', How do I use email, etc.
- Browser related issues, login issues, why is the system unavailable
- Standard operational issues
If you look on the website https://d2lhelp.view.usg.edu/, there is a phone number that will allow you to speak with a support representative, as well as, a chat feature.
Since this service is for all of USG, this group does not have any information about issues that are local to each campus such as, has your campus email account has been created or if your registration for classes has been completed.
When should I contact the MGA Technology Assistance Center (TAC)?
The mission of the TAC is to provide technology support for all MGA students and faculty. The TAC can help you with:
- Password Resets
- Campus email
- Network account
- Connect to our wireless network
- Simple technical problems
The support provided for Brightspace is 'level one'. Complex problems should be routed to D2LHelp. The TAC can check to see if your D2L account has been created and see if you have been enrolled in your classes as well as reset your password.
How do I contact the TAC:
These questions pertain to logging into Brightspace (D2L)
What is the direct link to log into Brightspace?
What is my Brightspace (D2L) user name?
Your MGA email login name and your D2L user name will be the same (email@example.com). You can look them up by going to this web site: User name lookup link
I have never logged into Brightspace (D2L) and I do not know what my password is, what should I do?
You should first set up your email address before logging into Brightspace (D2L). Your email user name and password will be used to log into the Brightspace/D2L system.
I do not know my Brightspace (D2L) password, what should I do?
It is the same as your email & network password.
If you have forgotten your password, contact the TAC during business hours at 478-471-2023, 478-934-3319, firstname.lastname@example.org or open up a ticket at the MGA Help Desk.
I can log into Brightspace (D2L), but my classes are not showing up.
Students cannot view their courses in D2L until the class begins, however they might be able to log into D2L. Typically, the start date is the first day of classes.
If the semester has started and you are having trouble finding your courses, click the "waffle icon" at the top of your screen.
All of your active courses should then appear in the drop down list. Click the "pin icon" to pin the course to your My Home screen.
Classes have started already and I cannot log into Brightspace (D2L). Why?
Your problem might be related to the fact your D2L account has not been created. The system that you register for classes in (Banner) and D2L are separate systems. It usually takes 24 hours after you register for classes in SWORDS (Banner) before your D2L account is created.
What session is your class? We often get this question when a student is trying to get into a class that hasn't started.
My MGA email doesn't work, what should I do?
Contact the TAC during business hours at 478-471-2023, 478-934-3319, email@example.com or open up a ticket at the MGA Help Desk
You may want to try starting at this web page:
MGA Email Help
Tips on getting to connected to D2L
Brightspace (D2L) doesn't look right and is acting strange, what do I do?
Brightspace and Internet Explorer are not compatible. Use another browser.
Try using Chrome, Firefox, or Safari as an alternative.
How do I know if my browser will work with Brightspace (D2L)
How do I know if my computer/tablet/phone will work with Brightspace (D2L)?
I have tried the suggestions offered above and still have issues, what should I do?
Questions about eCore/eCampus
What is eCore/eCampus?
eCore—short for electronic core-curriculum—allows University System of Georgia (USG) students the opportunity to complete their first two years of their collegiate careers in an online environment. they also offer four year degrees under the name eCampus.
Where do I find out information about eCore in general?
Where do I go to log into eCore?
Where can I find out more information about eCore at MGA?
This section has information about the Single Sign-On process
How does Single Sign-On impact me?
- Starting December 16, 2017 the login process for Brightspace (D2L) will change.
- There will no longer be a separate password for Brightspace (D2L).
- Your network/email password will be your Brightspace (D2L) password.
How does the single sign-on process work?
You will no longer have a separate Brightspace (D2L) password. You will use your MGA email username (firstname.lastname@example.org) and password to login at https://www.mga.view.edu.
On this page, you will see a button that says "Click to Login". This button will take you to where you will provide your email account name and your current email password (NOT YOUR OLD Brightspace (D2L) PASSWORD).
Once you provide that information correctly, you will get into D2L.
I have been using a D2L account that does not have an email address and isn't capable of logging into the campus network, what do I do?
These type of accounts do not exist inside the MGA network (or Active Directory), therefore they do not have a corresponding email address.
Note: These accounts do NOT have the email@example.com format.
To use this type of account, reach out to firstname.lastname@example.org
Is my email password the same as my Brightspace (D2L) password
I am having issues accessing my email account, who should I contact?
Contact the MGA Technology Assistance Center (TAC).
Their contact information can be found in the FAQs under 'Where do I get help with Brightspace' section.
Send an email to this address to suggest new questions:
How do I get a question added to the FAQs?
Send an email to the Academic Technology Services: email@example.com